1. Introduction
Welcome to Veerus. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before ordering.
1.1 Use of Website
This website is intended for customers to browse the menu, place food orders, and access restaurant services. You agree not to misuse the website for any unlawful activities.
1.2 Food Orders & Acceptance
- Once an order is placed, you will receive a confirmation via SMS or Email.
- Orders are subject to item availability and restaurant operating hours.
- We reserve the right to cancel orders due to stock unavailability, pricing errors, or operational issues.
1.3 Pricing & Payment
- All prices are displayed in INR and are inclusive/exclusive of applicable taxes.
- Payments are securely processed through trusted payment gateway partners.
- Orders are confirmed only after successful payment.
1.4 Food Quality & Allergens
We maintain hygienic food preparation and packaging standards. Customers are advised to check ingredients carefully and notify us of any allergies before placing orders.
1.5 Limitation of Liability
2. Shipping / Delivery Policy
2.1 Delivery Areas
We deliver food only within the serviceable locations mentioned on our website.
2.2 Delivery Time
Average delivery time is approximately 30–90 minutes, depending on order size and customer location. Unexpected delays due to traffic, weather, or festival rush may occur.
2.3 Delivery Charges
Delivery charges, if applicable, will be displayed at checkout before confirming the order.
2.4 Proof of Delivery
Customers may be required to provide an OTP or signature at the time of delivery.
3. Cancellation & Refund Policy
3.1 Order Cancellation by Customer
Orders once placed cannot be canceled by the customer, as food preparation begins immediately.
3.2 Cancellation by Restaurant
- Item unavailability
- Restaurant closure
- Incorrect pricing or technical errors
- Unserviceable delivery area
3.3 Refund Policy
- Order canceled by the restaurant
- Payment deducted but order not confirmed
- Wrong item delivered or food not delivered
3.4 Refund Process
Refunds (if applicable) will be initiated within 5–7 working days to the original payment method.
